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  • Customer Reviews
  • Letters from Customers
Gentlemen: I want to take this opportunity to thank you for the excellent job done when installing my new Lennox furnace on Friday, October 9, 2009. Your employees were friendly, courteous and professional. This was a much larger and complicated job than I had anticipated and I am very pleased with the results. Please commend your men on a job well done. Thank you. Very truly yours, Vicky
 - Utica, NY
Fred Collis & Sons ATTN: Jim Collis Recently I had a new furnace installed by two gentlemen by the names of Jody and Toly. This was on Monday March 1, 2010. These two gentlemen go above and beyond the way they handled the situation and the clean up that they did was remarkable. Usually I hear of other people who have work done and they end up cleaning up themselves. They explained to me on the new type of... Read More
Dear Fred Collis and Sons, We just wanted to write and thank you for the outstanding service we received on January 8, 2010. We had noticed heating imbalance and some cold radiators. What seemed like a simple problem with an easy fix, ended up being much more complicated. The repairs ended up taking several hours and required parts to [be] brought here from Utica. This was all on a late Friday afternoon and into the evening. The improvement... Read More
Dear Collis Group, I had a furnace installed by your company over a year ago. I was very satisfied with the installation and with my new furnace. It seemed as if your people went out of their way to take care with even the smallest detail, updating even some peripheral equipment associated with the furnace. Over the winter I wasn’t happy with the humidifier operation and you immediately replaced it with a different model. The new one solved... Read More
Dear Paul, We are writing to thank you and your staff for your excellent response to our 7:30am call for help when we were informed that the furnace in our house in Waterville had died. The people living in the house have a young baby and needed heat quickly, the outside temperature was 6 degrees. Calling from Florida to fix a problem in New York made us feel like we were at a complete disadvantage. One call to you resolved the whole problem... Read More
Dear Paul, Thank you so much for the hot water heater & other products & services you provided during our time of need, it was comforting for us to know that so many people cared enough to show it. The kids love their space in the basement & we’re grateful that we don’t run out of hot water! Paul, I know you put a lot of time & effort into working w/ your manufacturers. Thanks much to you & Dave for everything. ... Read More
Gentlemen: My name is Doris of Herkimer, New York. I am the person that applied to HEAP for help in getting a new furnace installed. I’m 86 years old and the whole thing seemed too much for me. I was glad when the bid to HEAP was given to you. I wanted to write to you and tell you what a beautiful job your men did and they completed it all in one day. I don’t know the men’s names that came at 8:00a.m., Tuesday, January 8, 2008, but they were... Read More
Dear Mr. Collis, I contracted with your organization for the installation of a new furnace and also to clean my entire hot air heating system. The work was scheduled to be completed on the 24th and 25th of this month. A sharp young man named Jason arrived on schedule and immediately commenced work to clean the ductwork. He worked diligently and efficiently and did a thorough job. It was obvious as he went about his work that he had good... Read More
Dear Mike, Thank you for your expert knowledge and skills in the installation of our tankless water heater. You put our minds at ease with the use of 1/2” water supply lines. Jody & Durwood made a great team and did a wonderful job in the installation and rerouting of the water and gas lines. Chris came in later and did the repair to the leak on our boiler. He also did a fantastic job. We have been very happy with all the work done by your... Read More
Staff at Collis, especially salesman “Mike”, & that hunk of an installer Durwood!! Thank you for showing such care and concern for your customers. Your dedication and excellent service was a relief to experience as you installed a new furnace in our home. Thanks to everyone who helped us, we appreciate it. Sincerely, Ryan
Fred F. Collis & Sons, Inc. I am writing this to let you know how thankful I am for the exceptional work by your employees in the purchase and installation of my new furnace on March 17, 2011. I have had a very bad year from taking care of him at home and having to put my husband of 49 years into a nursing home on Christmas Eve night because he suffers from Alzheimer’s. This was my first big purchase for the house on my own and when I... Read More
Dear Sir, Recently, (June 9 and 10), we had our furnace ducts cleaned by your company. We are very glad we did. After seeing the accumulated dirt in these ducts, I’m sure that our furnace will operate more efficiently. We were very pleased with the service we received from your employees. Mike K. (I’m not sure of the spelling) came to our home and gave us an estimate and explained the procedure for cleaning etc. He was very pleasant to deal... Read More
Fred F. Collis & Sons- Thanks again for the fine service you gave me on Saturday afternoon! I called at NOON on a Saturday with a down air conditioner. By 12:05 there were three workers taking good care of me. I got a new thermostat- it’s fixed and up and running. I’m grateful for all the attention and for calming me down when I’m ready to cry! God bless you! Father Felix
A huge thank-you to all of you at Collis. Thurs, 4/14, I returned home from the South & Nat’l Grid had trouble keeping my furnace lit. At 5:15, after having the person who de-winterizes my home worked on my furnace to no avail, I called a friend who called John, who called Barbara (I think) in your office. After a short talk with her, she called Mike K, who then called me to find out the problem. I explained it to him & within 15 min. he... Read More
I couldn’t find a decent card, but I wanted to send you a note expressing my gratitude to all of you and the service you provided, plus the cookies, which are now gone. Thanks again to all of you. Sincerely, Tom - 
Rome, NY
Dear Paul, Just a brief note to tell you what a very nice young man Bill is, hope you already know this! I am very impressed with the procedure of duct cleaning, I was totally clueless in this matter! Friends of mine had this done- diff. comp. – and all they did is vacuum! Told her she needs a refund! My cat has a different opinion! After Mon. 8/16, he will have “Post Traumatic Collis Syndrome.” Regards, Jo - 
Westmoreland, NY
Duct Cleaning I wish to compliment your employee Bill who was at our home this past Monday. He worked constantly from the time of arrival until he left. He was clean, neat and informative as to what he was doing. He was a credit to your staff. Spellman - 
New Hartford, NY
Dear Dave & Staff, We would like to thank each and everyone who worked on our home projects over the past few months. The bathroom is working out fantastic and much easier to maneuver; not to mention the steps & landings into the garage, what an improvement as it is so much easier & safer for me to get around. Again, from our home to yours, thank you again for a very professional staff and job. Sincerely, Bruce &... Read More
Dear Paul and Staff, I really appreciate all your kindness and care as the new heating and air conditioning unit was installed. Everyone was wonderful. A special thanks to you, Paul, for checking up on me… After all my surgeries it was extra special. Blessings to you and your staff. My Best, Jill
Mr. Collis- My wife and I would like to thank you and your staff for quickly helping us out with our recent furnace issue. Your staff was friendly and did very professional work. The furnace was fixed within 24 hours and your reputation as a great service agency was enhanced today. Our best to you for the future from two loyal customers, Bob and Sandy - Whitesboro, NY
The hot season will soon return, and you might have already started to recall all those sweltering days last summer when you wished you had air conditioning in your home or business to keep you cool. If the problem holding you back from having a new or improved AC system installed is the lack of proper ductwork, that's no real problem at all thanks to the Carrier® ductless line. These units are ideal for anywhere that lacks ductwork and may... Read More

"Mike, the sales rep was great. The men that installed my furnace were very good. They also did a follow-up on the furnace. "

M.D., Rome, NY

"I COULD NOT BE MORE PLEASED WITH THE RESPONSE, THE PEOPLE, AND THE OVERALL EXPERIENCE. I HAVE EXPRESSED MY FEELINGS TO MANY FRIENDS AND FAMILY. THANK YOU, COLLIS, FOR MAKING WHAT COULD HAVE BEEN AN UNPLEASANT SITUATION INTO AN EASY, VERY HELPFUL, SMOOTH SOLUTION. "

D.W., Clinton, NY

"We are very happy with the service."

R.T., Blossvale, NY

"Everyone that we had interaction with on the phone or in person was extremely helpful, showed an honest concern in helping us with getting the new furnace installed quickly, and was just a pleasure to deal with. "

B.R., New Hartford, NY

"We have nothing but praise for your staff and service."

M.W., Little Falls, NY

"Salesman Mike had all the answers and treated my requests as extremely important!! Thank you! Thank you!"

M.H., Utica, NY

"Highly satisfied!"

R.O., Waterville, NY

"Very professional, work was done very cleanly, like nature, so nothing was damaged or got dirty! Very happy!"

P.M., Whitesboro, NY

"Very satisfied, salesman was accommodating. The company went above and beyond our expectations. "

M.L., Utica, NY

"Every time I called with a question or concern my call was answered or returned. When expressing concerns they quickly resolved it. Those things you can not put a price on. Extremely happy with the work completed and looking forward to additional work to be done in the future. "

D.B., Ilion, NY

"Appreciate the efforts put forth by your folks. Jeff, particularly exhibited expertise and a willingness to do all that had to be done to get the job done right. "

R.B., Clinton, NY

"Excellent as usual."

J.L., New Hartford, NY

"Thanks for the cookies. "

M.B., Rome, NY

"Thank you for a job well done, and for your help on everything. We are thankful. "

M.P., Ilion, NY

"I can't say enough good things about the company, especially the crew that worked the job. They were professional, they were a delight to interact with, and extremely skilled at their job. I thought the job might take 2 or 3 days, and they were done in 1. Please thank everyone involved in the process. "

J.H., Utica, NY

"Always great dong business with Mike and Collis & Sons. "

M.B., Utica, NY

"My expectations were exceeded for the speed in which my new furnace and hot water heater were installed after having no heat since the night before."

C.W., Whitesboro, NY

"We are happy the transition to a new furnace went as well as it did. Thanks for the cookies!"

F.O., Utica, NY

"Everyone was very professional from the salesman to the installers. "

B.L., Taberg, NY

"Barbara at Fred Collis is fantastic she's helping me with the rebate and cool cash rebate. Thank you, Jim."

J.Z., Rome, NY

"Job completed in a timely fashion, area was cleaned. "

R.V., Utica, NY

"Very happy with our new furnace. Also very pleased they fixed our toilet prior to Thanksgiving!"

B.R., Whitesboro, NY

"We were impressed by the installation team's work. Good guys!"

F.C. - Utica, NY, Utica, NY

"Thank you!"

M.M., Herkimer, NY

"Our experience with Collis is, as always, a great one. We called, and Paul called us and then came to discuss our options with us, making sure we understood. There was no high pressure sell, he demonstrated an understanding of where we were coming from. The date for service was set and the guys did a great job of installation, removal of the old system, and clean up. Thank you again. "

K.T., Utica, NY

"I had a furnace installed, a hot water tank installed, and all the vents cleaned. Mark, Mike, Jody, Aaron, and James were very professional and friendly and helped make the experience easier to handle. Good job guys!"

B.S., Rome, NY

"We were very impressed with the whole process of our buying the unit. From the professionalism of David to the gentlemen who put the unit in. Will be happy to refer your company to anyone."

J.L., Frankfort, NY

"We met with Dave and he explained all of our options in a very professional manner. Installers did an excellent job!"

J.M., Whitesboro, NY

"Your service is always great!!"

R.M., Clinton, NY

"An older home is a challenge and everyone was very helpful and the results have been excellent. "

J.B., Utica, NY

"I have been a customer for a long time. They are a top notch company. The service techs are great and budget plans are really good. Five star rating. "

R.R., Blossvale, NY

"Excellent. "

D.M., Cooperstown, NY

"I was very happy with the service. Mike was very helpful and not pushy. The installers were great, too! Thank you. "

V.R., Rome, NY

"I was impressed with the neat condition of the work area after job completion!"

C.M., New Hartford, NY

"Very pleased with the project. Installers were on time and did a very professional job. "

D.C., New Hartford, NY

"It took a while because I did not have gas connections to my house. But your company helped me navigate the red tape to make it happen. The furnace is working well and I am learning how to fully understand how the thermostat works! Thanks for your service."

K.B., New Hartford, NY

"A nice company. "

M.H., Clinton, NY

"Your team did an excellent job. They were very professional and cleaned up very well when they were done. They even carried our broken unit out of the house for us. "

R.D., Marcy, NY

"I recommended you to my son. He was also satisfied with your service. "

F.R., Whitesboro, NY

"Could not have been better, a pleasure to work with this company. "

C.M., Whitesboro, NY

"Great presentation. Overall this first time experience was one I appreciated very much. Thank you. "

C.T., Cooperstown, NY

"I'm very pleased with the service I received. "

J.P., Sauquoit, NY

"I didn't need a salesperson. I knew what I wanted. The price was fair and the Collis reputation is excellent. "

J.G., Richfield Springs, NY

"Excellent people and company. Very pleased. "

A.T., Utica, NY

"Everyone has been very helpful and courteous. Over the years I have always had excellent service. It seems something usually needed repair or replacement on a holiday or weekend. I appreciate the quick turn around in returning calls (one time in the middle of the night when no furnace was working) and having a technician quickly come and take care of the problem. Now if I can master the new thermostat, I think we will be all set! Thank you...

V.C., Utica, NY

"Great experience, would definitely recommend. Thanks again. "

P.B., Whitesboro, NY

"Collis is the best!!!"

C.H., Utica, NY

"I appreciate the all around professionalism from everyone. Mike was excellent- explained everything perfectly and didn't try to oversell me. The installation crew also did a great job."

B.S., New Hartford, NY

"Couldn't ask for anything better. Sales person was great. Very honest, explained everything. "

V.M., Whitesboro, NY

"We are very happy with our new central air. Your representative Mike was very knowledgeable and pleasant to talk with. The service was excellent. I will definitely recommend Fred F Collis to anyone in need of heating and air conditioning!"

A.R., Utica, NY

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Special Offers

Now is the perfect time to upgrade your heating or AC with amazing savings and value that only Fred F. Collis and Sons can offer – Call us now to learn how you can save energy and money with our high-quality systems!

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Financing Available

If you're looking to upgrade your system, but you have to work within a budget, then let Fred F. Collis help make things a little easier with our financing options.

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Warranty

When you choose Fred F. Collis as your heating and air conditioning contractor, you're also choosing innovative Carrier® products that come with an incredible warranty.

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Emergency Service

When you need help, and you need it fast, you can rely on Fred F. Collis to be there as soon as possible. Call us when you have an emergency, 24/7 even Holidays or weekends.

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Seasonal Tune-Ups

The life of your system, and its efficiency, is dramatically impacted by how well it's maintained. You'll have a worry-free season, once we've given your heating or AC system its tune-up

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Annual Maintenance

Annual maintenance agreements are an easy and affordable way to keep your system running in tip-top shape, and ensure that if there ever is an emergency, you'll get the royal treatment at a discounted price.

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